Terms of Use and Purchase

Subject to these Terms, the term "user" means any person using this Website in any way or form.

If you do not agree to any of these Terms, you are asked not to use the Website.

The provisions of these Terms supersede anything stated elsewhere on the Website.

These Terms shall be binding and operate in favor of the parties, their representatives, heirs, and authorized agents.

The Operator reserves the right to modify these Terms at any time without prior notice.

Section headings are for convenience only and shall not be used in interpreting these Terms.

The Website offers online sale of hair care products to the general public; all products are the exclusive development of the Operator.

The Website enables users to conveniently, easily, and securely purchase the products offered online.

Any user may participate in the purchase process subject to fulfilling the following cumulative conditions.

The user is legally competent to perform binding legal acts. Minors (under 18) or those requiring guardian approval – their use of the Website implies guardian consent.

Purchases are made by credit card or PayPal only; the transaction is completed upon approval by the credit company.

Credit card processing fees and/or PayPal fees shall be borne solely by the user.

The user has an email address and a postal address in Israel.

Credit card details are held and managed solely by the payment processor and are its sole responsibility. The Operator does not store these details and is not responsible for data breaches.

The Operator reserves the right to determine other payment arrangements or methods at its sole discretion.

The Operator reserves the right to discontinue or change the payment method on the Website at its sole discretion and at any time.

The user declares that all personal details provided are accurate, current, and complete.

It is strictly prohibited to use another person's personal details or to impersonate another person.

All products offered for sale on the Website are the exclusive development of the Operator.

The products feature quality ingredients that maintain hair quality and protect the scalp.

All products are free from salts, parabens, SLS, mineral oils, silicone, and synthetic dyes.

All products sold through the Website are licensed by the Israeli Ministry of Health.

Each product carries an ingredient label – it is the user's sole responsibility to verify they are not sensitive to any ingredient. A sensitivity test is recommended: apply a small amount on a finger and place behind the ear for 24 hours.

Product images on the Website are for illustration purposes only and are not binding.

Wholesale purchase of products is not permitted.

The Operator reserves the right to prevent purchases that it determines, at its sole discretion, constitute wholesale buying.

The binding prices are those listed next to each product.

The Operator may update product prices from time to time at its sole discretion.

If prices are updated before you complete your selection, you will be charged the updated price. The binding price is the one at the time of order confirmation.

Products displayed at promotional prices will be supplied at the promotional price, provided the promotion is valid at the time of order confirmation.

The Operator does not guarantee product availability. If a product is unavailable, the Operator will contact the user; if no alternative is desired, the card will not be charged.

All prices displayed include VAT.

The Operator may update the range of products offered on the Website.

The Operator may cancel a transaction if there is a typographical error in a product description or price, or if unlawful activity is discovered.

The Operator reserves the right to revoke a user's purchase rights due to unlawful use, breach of these Terms, or non-payment.

A tax invoice will be sent to the user's email address. The user should verify the invoice contents.

Delivery service will be carried out through a courier company engaged by the Operator.

Service is provided within Israel in certain areas defined from time to time by the courier company and the Operator.

The Operator is not liable for delays caused by the courier company, only for its own delays.

The Operator is not responsible for loss caused by the courier company; any such claim must be directed to the courier company alone.

Applicable delivery fees are as displayed on the Website from time to time.

Delivery times are as displayed on the Website next to each product. Average delivery timeframes: Standard Shipping - 5-8 business days; Express Shipping - 1-2 business days (excluding Fridays, Saturdays, and holidays).

Self-pickup is available from our fulfillment location at Pinhas Rutenberg St 3, Ramat Gan, by prior coordination only.

Delivery is possible only when the requested address is within the service area and there are no technical or other obstacles.

Delivery fees are in addition to the order payment, unless stated otherwise.

Delivery fees may be updated or changed.

If the customer is absent at the delivery address and does not authorize leaving the order, it will be returned to the Operator and the customer must reschedule. Failure to reschedule does not exempt the customer from payment.

Re-delivery will incur an additional delivery fee.

If the customer authorizes leaving the order at the door, they accept sole responsibility for the items from that point.

Failure to meet the requested delivery date for any reason does not exempt the customer from payment obligations.

Returns and cancellations are subject to the Consumer Protection Law 5741-1981 and the Sales Law 5728-1968.

Any completion, exchange, or return of a product will obligate the customer to pay shipping fees.

Changes to an order before shipment require prior approval from the Operator.

Cancellation and refund may be requested up to 14 days from delivery or receipt of the transaction document (whichever is later), provided the product is in its original packaging, unused, and resaleable.

Refunds will be made only to the credit card used for the original order, in the same manner as the original transaction.

The Operator may charge a cancellation fee of 5% of the order price or ILS 100, whichever is lower.

In case of defect or non-conformity, the user must notify the Operator as soon as possible and no later than 48 hours after delivery.

No returns or exchanges are permitted beyond 14 days from receipt of the product.

The Operator has sole discretion to determine whether a defect or non-conformity originates from the Operator.

The Operator may suspend product sales if the user fails to pay on time or breaches the terms of engagement.

Products may be sold on the Website from time to time as part of sales promotions.

Promotions are valid until the date set and/or while supplies last (whichever is earlier), subject to the relevant promotion terms.

Orders can be placed on the Website 24 hours a day, except when the Website is offline for maintenance or other reasons.

Customer service center hours: Sunday–Thursday, 09:00–17:00.

Changes may be made to these times, including delivery dates and operating hours, at the Operator's sole discretion.

The Operator is not liable for any damage caused to a user or third party due to the content displayed or products sold on the Website.

Any user who believes content is harmful should notify the Operator; it will review and may remove the content at its discretion, but this does not impose liability on the Operator.

The Website and its content are provided without any warranty of any kind, express or implied.

Content displayed on the Website does not substitute for professional advice.

The Website is provided "as is".

The Operator is not responsible for the suitability of the Website to the user's needs.

The user releases the Operator from any liability for technical issues that impair use of the Website.

The Operator endeavors to maintain content quality but is not liable for damages arising from reliance on Website content.

The Operator does not guarantee the Website will be free from interruptions, failures, or unauthorized access.

The Operator's liability shall not exceed the price of the products ordered and paid for by the user.

All intellectual property rights in Website content, including design, images, graphics, applications, computer code, and text, belong to the Operator.

Accessing the Website does not grant any license or right in its content.

Copying, reproducing, distributing, publicly performing, modifying, selling, or renting any content without prior written consent is prohibited.

The Website is for personal use only; commercial use is prohibited.

The user commits not to infringe the copyrights of the Website management, directly or indirectly.

The user commits not to perform any action that may infringe intellectual property rights.

Copyright infringement may result in account closure without notice; the user will bear all resulting costs.

Some content belongs to third parties who have licensed its commercial use to the Operator; all intellectual property provisions apply equally to such content.

The Website may contain links to other websites and/or information sources.

The Operator does not guarantee that all links will be functional and lead to active websites.

A link does not imply that the linked website's content is reliable, complete, or current.

The Operator is not responsible for the content of linked websites.

Any engagement between the user and third parties via links is solely between the user and those parties and at their responsibility.

The Operator may remove links that were previously included on the Website.

We recommend reading the terms of use and privacy policies of linked websites.

The Operator is not liable for any damage resulting from use of or reliance on content from linked websites.

The Operator may terminate any user's activity on the Website, including by blocking their IP, if they breach these Terms.

In the event of a breach, the Operator may disclose user information in any legal proceeding.

The user shall indemnify the Operator for any claim, loss, payment, or expense arising from breach of these Terms or applicable law.

The Operator does not commit to keeping the Website open and reserves the right to close it at any time at its sole discretion.

In the event of force majeure or factors beyond the Operator's control that delay or prevent a transaction, the Operator may cancel; any charge to the user's card will be refunded.

The Operator may assign its obligations and transfer its rights to a third party, including via sale, merger, or other means, without prejudicing user rights under this agreement.

In such a case, user details held by the Operator will be transferred to the receiving third party, and the user consents to this in advance.

Prices, terms, installment numbers, and any other data are at the Operator's sole discretion and may be changed without prior notice.

The service depends on external factors such as infrastructure and communication providers; the Operator is not liable for damage resulting from external failures.

The Website's computer records of actions performed shall constitute prima facie evidence of their accuracy.

This website has started an accessibility process and is expected to complete it soon.

For any questions, you may contact Osim Shivyon by phone or email.

Introduction: For some people, browsing websites may be difficult or even impossible due to various disabilities. Website accessibility is a vital component in ensuring equal use for every person, including people with disabilities.

An accessible website enables every user to understand, navigate, and operate content effectively, regardless of physical, sensory, or cognitive limitations.

Implementing accessibility standards also strengthens user experience, improves service quality, and supports legal compliance.

This introduction reflects the website's commitment to providing a fair, clear, and accessible environment for the general public.

Accessibility on this website: Osim Shivyon invests significant effort in advancing and making websites accessible for everyone. This website includes Osim Shivyon's accessibility system to allow users to choose more convenient viewing and browsing options.

In addition, accessibility adjustments were implemented according to Israeli Standard 5568 at AA level and the international WCAG 2.0 guidelines.

How does accessibility work on the website? Clicking the plugin icon opens the accessibility menu.

For quick keyboard navigation, enable "Keyboard Navigation" in the menu and use the following keys:

Press B to navigate between buttons.

Press F to navigate between forms.

Press H to navigate between headings.

Press M to navigate between menus.

Press G to navigate between images.

Screen reader: For best browsing experience, download NVDA to read website texts.

Encountered a problem? If you could not find the content you were looking for or need help from a service representative, press F4 to open a details form. Leave your name and phone number and our representative will contact you.

You can also click the "distress button" in the plugin (located at the bottom of the plugin) to call or send a quick message. On desktop, click the red button to download remote connection.

What is included in the accessibility menu? Quick navigation between main pages; font-size adjustment; character spacing adjustment; line spacing adjustment; page zoom; text alignment (right/left/center); color changes for headings/backgrounds/text; mouse cursor color and size; readable font; heading highlight; link highlight; enlarged text on hover; reading guide; focus support; dark contrast; light contrast; high contrast; high saturation; low saturation; monochrome; mute sounds; hide images; stop animations; hover highlight; click highlight; reading mode; keyboard navigation; built-in screen reader; microphone voice commands.

Website accessibility officer details: Name: Tavor Avrahami | Phone: 1-700-015-107 | Email: info@equality.co.il

Business accessibility coordinator details: Name: Yossi | Phone: 050-5579779 | Email: info@nayo-organic.com

You can purchase online with home delivery or arrive for self-pickup by prior coordination only and after placing an order on the website.

Address: Pinhas Rotenberg 3, Ramat Gan.

Last updated: 04.12.2025

For further information about the Website, services, Terms, and Privacy Policy, please contact customer service during business hours via the following methods:

Email: info@nayo-organic.com

Phone: 050-5579779

Address: Pinhas Rutenberg St 3, Ramat Gan, Israel

Please include your full details; the Website management commits to handling your inquiry promptly and efficiently.