Shipping & Returns

Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

Delivery Timeframes

Delivery times begin after your order has been processed and shipped:

• Standard: 5-8 business days
• Express: 1-2 business days

International Shipping

We ship to select countries worldwide. International shipping rates and delivery times vary by destination. Customs fees and import duties are the responsibility of the recipient.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Track your package anytime through our shipping partner's website.

Return Requirements

• Products must be unused and in original packaging
• Returns must be initiated within 14 days of delivery
• Include your order number and reason for return
• Keep your tracking number until refund is processed

How to Start a Return

1. Contact our customer care team at info@nayo-organic.com
2. Provide your order number and reason for return
3. We'll send you a return shipping label
4. Pack items securely with packing slip
5. Drop off at nearest shipping location

Refund Timeline

Once we receive your return, we'll process your refund within 3-5 business days. The refund will be credited to your original payment method.

Note: It may take 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

Exchanges

Want to try a different product? We're happy to help! Contact our team to arrange an exchange. We'll send your new product and provide a return label for the original item.

Damaged or Defective Products

If your product arrives damaged or defective, contact us immediately with photos. We'll send a replacement right away at no cost to you. Your satisfaction is our priority!